Booking Terms and Conditions
1. Service Provider
The service provider and online merchant is:
Tmi karolilia
Jokisalo 3
69100 Kannus
Business ID: 3643024-8
Phone: +358 40 195 4844
Email: karolina.emilia.salin@gmail.com
Services are currently offered under the name Jokisalon valjakkokoirat.
2. Booking the Service
The Tmi karolilia online store currently offers 3–5 km dog sled cart rides at Pesäkangas.
The advertised duration of the experience is approximately 45 minutes. The exact distance travelled, between 3 and 5 km, depends on factors such as weather conditions, the wellbeing of the dogs, and the time available during the activity. Guests do not drive the cart; the cart is always driven by a member of Tmi karolilia’s staff.
The service is a private booking for a maximum of two participants.
A booking becomes binding once the customer has completed the booking through the online store and received a booking confirmation.
The customer is responsible for ensuring that the contact details provided are correct and for familiarising themselves with the service description, these terms and conditions, and any instructions provided before the activity.
3. Prices and Payment
The service prices are:
Adult, 17 years and over: €40
Child, 6–16 years: €20
The prices shown are the total prices for the service. Tmi karolilia is not registered for VAT, and no VAT is added to the prices.
Payment can be made using the payment method available in the online store or, where applicable, on site as specified at the time of booking. On-site payment can be made by MobilePay, card via SumUp contactless payment, or cash.
If a customer makes a booking without advance payment, the booking is still binding and the customer is obligated to pay the full price stated in the booking.
4. Booking Confirmation and Arrival Instructions
After making a booking, the customer will receive an automatic booking confirmation at the email address provided.
A reminder message will be sent before the activity, containing detailed arrival instructions, clothing recommendations, and other important information relating to the service.
The customer is responsible for reading the instructions provided before arriving for the activity.
5. Participants and Age Restrictions
The standard minimum age for the service is 6 years.
Children aged 6–16 should normally participate with an accompanying adult. If a child aged 16 or under wishes to participate without an adult, this must be agreed with Tmi karolilia in advance.
Participation by children under 6 years of age must always be agreed in advance by contacting Tmi karolilia. Participation by a child under 6 will be assessed on a case-by-case basis, taking into account the child’s age, size, and other relevant circumstances.
The accompanying adult must be able to hold the child securely during the cart ride and ensure the child’s safety when near the dogs.
6. Health and Physical Limitations
Customers must inform Tmi karolilia in advance if they or another member of their group have any physical limitation, disability, medical condition, pregnancy, or other circumstance that may affect their ability to participate safely.
The cart has limited space for two passengers. When two people are travelling together, one passenger may need to sit partly within the other passenger’s leg or lap area and keep their knees raised.
The activity takes place outdoors, and the ride may be somewhat bumpy at times, although the route is selected to be as smooth as possible according to the prevailing conditions.
Cart rides are not recommended during pregnancy, particularly during the later stages of pregnancy. If a customer has a mobility limitation or other physical restriction, the suitability of the activity should be discussed with Tmi karolilia in advance where necessary.
As the customer does not drive the cart, the activity does not require any particular level of physical fitness.
7. Safety and Interaction with the Dogs
The service involves being in close proximity to sled dogs. Customers must follow all safety instructions and instructions concerning interaction with the dogs given by our staff.
Dogs should be approached calmly and only as instructed by our staff. Customers must not feed the dogs or engage in any other activity with them unless agreed with a member of staff.
Customers are responsible for the safety of any minors accompanying them and for ensuring that minors follow the instructions given by our staff.
Participation is not permitted under the influence of alcohol or other intoxicating substances. For safety reasons, Tmi karolilia reserves the right to refuse participation to anyone who is intoxicated. In such cases, the customer is not entitled to a refund.
8. Arrival and Late Arrival
Customers must be ready to begin the activity at the scheduled starting time.
We recommend arriving at the starting point approximately 5 minutes before the scheduled time.
The booked time also includes meeting the dogs and other elements included in the experience. Arriving late does not extend the booked time.
If a customer arrives significantly late, for example 15 minutes or more after the scheduled start time, the programme may need to be shortened in order to keep to the schedule for subsequent bookings. In such cases, there may not be enough time for meeting the dogs before or after the ride.
Significant lateness does not entitle the customer to a price reduction or refund.
9. Customer Cancellation
Customers may cancel their booking free of charge up to 48 hours before the scheduled start time.
For cancellations made less than 48 hours before the scheduled start time, the full booking price may be charged.
The same applies if a customer fails to attend the booked activity without cancelling in accordance with these terms.
If a booking was made without advance payment, Tmi karolilia has the right to charge the full price of the booking if the customer fails to cancel or cancels too late.
Cancellations must be made by email or telephone. A cancellation is considered to have been made once the cancellation notice has been received.
10. Rescheduling a Booking
Customers may request to move their booking to another available date and time.
A rescheduling request must be made at least 24 hours before the original scheduled start time.
A booking may be rescheduled free of charge once. The new date and time are subject to availability.
Requests made less than 24 hours before the original start time generally cannot be accommodated, and the cancellation terms will apply instead.
If a rescheduled booking is subsequently cancelled, the same cancellation terms apply.
11. Weather Conditions and Dog Welfare
The wellbeing and safety of the dogs are our highest priority.
Tmi karolilia reserves the right to cancel or interrupt a cart ride if weather conditions, temperature, humidity, trail conditions, or any other circumstance prevents the dogs from working safely.
In particular, warm and humid conditions may make it impossible to operate the cart ride. In practice, a ride may need to be cancelled when the temperature is approximately 11°C or higher. However, temperature alone does not determine whether the activity can go ahead.
If Tmi karolilia has to cancel a booking due to weather conditions or the wellbeing of the dogs, an alternative date will be offered where possible.
If the alternative date is not suitable for the customer, a guided kennel visit may be offered as an alternative where possible. The price of a kennel visit, if applicable, will be communicated to the customer separately.
If the customer does not wish to accept an alternative service, or if no alternative date is available, the amount paid for the booking will be refunded.
12. Service Provider’s Right to Cancel a Booking
Tmi karolilia reserves the right to cancel a booking due to another unforeseen circumstance that prevents the service from being carried out safely.
Such circumstances may include, for example, issues affecting the health of the dogs, sudden safety risks, exceptional weather or traffic conditions, or other circumstances beyond the service provider’s reasonable control.
If the service has to be cancelled for a reason attributable to the service provider and no replacement service can be arranged, the customer will receive a refund of the amount paid for the service.
The service provider is not liable for any indirect costs incurred by the customer, such as travel, accommodation, or other related expenses, if the service has to be cancelled due to such an unforeseen circumstance.
13. Customer’s Obligation to Report Changes
Customers must inform Tmi karolilia as soon as possible if the number or age of participants changes.
The maximum number of participants per booking is two. If a change requires the booking or price to be adjusted, the matter must be agreed separately before the activity takes place.
14. Photography
Customers are welcome to take photographs and videos during the activity for their own personal use.
Tmi karolilia will not photograph or film customers for marketing purposes without their separate consent.
15. Complaints and Deficiencies in the Service
If a customer notices a deficiency or problem with the service, they should inform our staff as soon as possible during the activity so that the matter can be addressed immediately where possible.
If the matter cannot be resolved during the activity, the customer should contact Tmi karolilia as soon as possible afterwards.
Complaints can be submitted by email to karolina.emilia.salin@gmail.com.
Tmi karolilia will process complaints within a reasonable time and will seek to resolve the matter amicably with the customer in the first instance.
Nothing in these terms and conditions limits any rights granted to consumers under applicable law.
16. Dispute Resolution
Any disputes will first be addressed through discussion between the customer and Tmi karolilia.
If the matter cannot be resolved through negotiation, consumers may seek guidance from the Finnish Consumer Advisory Services or refer the matter to the Finnish Consumer Disputes Board, within the scope of its jurisdiction.
17. Changes to the Terms and Conditions
Tmi karolilia reserves the right to update these booking terms and conditions.
However, the terms and conditions that were in effect at the time of booking will apply to the booking, unless otherwise required by mandatory provisions of law.
The current terms and conditions are available on the website.